Inadequate information is displayed. This error is further amplified through the whole process of getting tickets booked online.
User must keep personal notes to do the reservation and have all information related to the booking. User needs to visit the site over and again to get details of the booking already done.
While going for any type of booking online or offline Train timing is one of the primary information for the user. More so for the online booking as there is not person guiding through the process and only end results would come in users’ hands.
Surprisingly this information is not provided in online transcript when online booking is done and transcript is displayed for users’ reference. This way user has to rely on his memory or note it down by visiting the website again. When the summary is provided at the end, training timings which are crucial for a journey should be mentioned. When already gone through the online reservation process and having transcript in hands, user can always not bother of keeping another track for the same information. But finding this crucial data missing can only frustrate the user. Most of the time the user remembers the date but tend to forget the timings of the journey.
Every detail related to the journey ticket should be included in the transcript of online tickets booked; user anyways has the transcript as only evidence for the operation done online.
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